My Account: Log In & Out

My Account: To set up an online account which we recommend so you can have access to all of your orders and tracking. To Create an account CLICK HERE >

Log In: If you already have an account set up with us ONLINE, please click the "Sign In" Button Located at the top right of our website and press LOGIN button. For mobile, please click on the 3 bars seen at the top left of your phone, you will see ACCOUNT on the slide out menu. Press account, then press Log In.

Log Out:When logged in, to now log out: In Your My Account: press the red outlined "Log Out" Button. Also, please click on your NAME/ACCOUNT button at the top right of our website and press LOG OUT button. For mobile, please click on the 3 bars seen at the top left of your phone, you will see ACCOUNT on the slide out menu. Press account, then press LOG OUT. Also note: if you are logged in when placing orders, on the order completion page, there is a red outlined "Log out" button.

 

Why I should create an account online?

It is best to have an account online to be able to manage your orders, track orders, re-order, fast checkout as well as use our encryption technology to store minimal data for faster and easier checkout. You can easily find all of your needs right in your my account section. For more information on why and all the features we offer please CLICK HERE>

 

 

How do I check on the status of my order?

Order Confirmation Emails, Please Check Emails First: All Orders placed: We send email confirmations of the order, order details along with updated shipping information, tracking numbers and order details. In the "Shipping" related emails, there are options as well for returns.
* Shipping confirmations sent in emails that may contain order tracking/link details - It is normal for it take up to 24 hours for all details to be present on tracking link.

I have an Account: Log in via the "My Account" link and click on the "My Orders" link. When you are logged into your My Account Dashboard, you will see a button for "My Orders". This will bring up and show your order and order status. For more information: please see our Knowledge Center: Where's My Order

I used Guest Checkout: Use our Online Order Status Look Up: In the footer of our website and via our Customer Service Help Center Section, click on the "Order Status" link or "Track My Order(s)" IMPORTANT - please have your Order# + email or zip code you used when placing the order. -> To find your order # please refer to your email confirmation sent (search your email for Jerry's Artarama).
Use our Online Order Status Look Up: CLICK HERE > (please have your Order # and your email address or zip code used when placing the order)
For more information: please see our Knowledge Center: Where's My Order

Not received order: If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer service representatives are available Monday - Friday 8:30am - 5:00pm EST

 

Will you notify me that you received my order?

Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent to our warehouse for shipment. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you with. Lastly a Shipment Confirmation with all of your tracking and order details. Please be sure to keep an eye on your emails and save your order details. You can also log into your account and check on your order status there. Please note If you have an account online, please log in to see your order details of Processing, On Truck, Tracking Information.

 

When can I expect my order to arrive? (Delivery details)

At time of checkout, we provide "estimated delivery dates" so you have options to choose based on many factors such as shipping timelines, order details and product restrictions. To Find Your order Delivery Details We send you emails keeping you updated to the status of your order, check your emails first. Please see above for "How do I check on the status of my order?".
If you still cannot find it, we are here to help! Please Use our Online Order Status Look Up: CLICK HERE > (please have your Order # and your email address or zip code used when placing the order). or Please call us at 1-800-827-8478. Customer service representatives are available Monday - Friday 8:30am - 5:00pm EST

If You Have an Online Account: Log in via the "My Account" link and click on the "My Orders" link. When you are logged into your My Account Dashboard, you will see a button for "My Orders". This will bring up and show your order and order status along with links see tracking #'s and details.

UPS My Choice® Order Tracking & Alerts: Track every order in real time with *UPS My Choice® — get instant updates, delivery alerts, and total control over your shipments> UPS My Choice® is a free service from UPS that lets you manage, track, and personalize your deliveries. When you sign up, you can get real-time updates, text or email notifications, and estimated delivery windows. For More Details See Our Shipping Information Page/Section: Order Tracking Alerts - *UPS My Choice® is a free service offered by UPS. Availability, features, and delivery options may vary by location and are subject to UPS terms and conditions.

Fast Shipping: We have implemented advanced technology and warehouse facilities over the years and have fast transit times for your orders after they are placed. Orders placed are filled EVERYDAY for FAST Delivery! Get Orders Fast! Standard Shipping available for addresses inside the 48 contiguous states only. Please be sure to review our delivery schedule located on our information page.
Click Here Delivery options

 

How will my order be shipped?

Jerry's processes orders real fast! Most orders leave our warehouse within 24-48 hours. Most shipments are made by UPS which provides superior service and faster shipping times over other carriers. Standard Shipping. Available for addresses inside the 48 contiguous states only. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.

Click Here For Shipping Policy

 

 

Sales Tax Collection and Questions

Yes, taxes are collected at time of online purchase. As required by state laws, Jerry's is obligated to collect sales tax on your order per your state's/city and/or county tax requirement. Tax is calculated based on the applicable state plus local city and/or county tax rates to the shipping address. Sales tax is calculated at checkout and collected on purchase.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R012640756.

Need Invoices to File Taxes? We will gladly provide invoices for your tax records to deduct purchases. You can access your purchase via your online account and in the email you used to purchase where we send confirmations of that order.

 

Tax Exempt Status

We are not able to offer an "automated submission service" for tax exempt forms. We apologize, but due to the increasing complexity of varying state tax forms and IDs, and the potential liability for errors, we are now only able to accept via email only: Government or State issued and Organization issued tax exempt forms.
Tax Exempt - How to apply for Tax Exempt Status for your online account ordering: For help with submitting for "Tax Exempt" status, tax questions, exempt account and more tax related inquiries: Please Email: [email protected]

Accounts with valid and approved tax-exempt certificates on file will not be charged sales tax on orders at time of checkout. Proof of tax-exempt status must be submitted annually. Tax-exempt accounts must remain active and users must be logged in to their registered account for the exemption to apply at checkout.

Please note: Guest checkouts will not allow us to provide you with tax exempt status and help you with needs for personal invoices.

 

How do I know if the items I am ordering are in stock?

If an item is listed on our internet site as "IN STOCK" seen on our product pages, it is fairly accurate that the item is indeed in stock. When an item is low on inventory we will tell you the quantity left until it is out of stock. If you plan to order large quantities of one particular item, it might be in your best interest to call and check with a customer service representative about available quantities of that particular item.

 

Back Order / Out of Stock Policy?

Jerry's website will not accept orders on items "out of stock". If an item is out of stock it will be shown as "out of stock" along with an estimated in stock date. You can sign up to receive notifications on items that are out of stock. It is our best interest to provide you great service and back orders only hold your order from being delivered and we certainly do not want that to happen! In an effort to improve our company's order fulfillment speed, shipping and improve the customer experience Jerry's Artarama is changing our back order policy. On our website and over the phones items that are out of stock can no longer be placed on an order, instead our system will allow the customer to receive an email alert when the item has returned to stock. We believe this will allow our company to process orders quicker and also put more pressure on our vendors to provide products in a timely manner. We offer you the ability to sign up to receive an "In Stock" alert on items that are marked "Out of Stock". When the item(s) is received back in stock you will receive a notification if you have signed up to receive an alert on item(s).

 

Is all merchandise stocked at Jerry's Artarama?

Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged on our website as "Drop Shipped" (indicated with "D" icon. Normal delivery time on most of these "Drop Ship" items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance.
For more information on what our "web icons" mean please CLICK HERE FOR WEB ICONS >

 

Are there any fees other than the price of the product(s)?

Yes there can be. Sales Tax (see question below), hazardous, oversized and if you do not meet free shipping trigger and or choose to use our "Rush UPS Guaranteed Service" you will be charged an additional fee of $1.95. Oversize items (indicated with a "Truck Icon") may require additional charges per order which are calculated during the step of checkout. For more information, please see our Shipping Policy and for more information on what our web icons mean please CLICK HERE >

 

Is there a minimum order or order quantity requirement on products?

No, there is no minimum order. Minimum Quantity required: However, some items on our web site do require a minimum quantity to be ordered. These items are indicated on our website product pages with an "M" icon. For more information on what our web icons mean please CLICK HERE >

 

How do I get special email offers, promotions and coupons?

Sign up
For special offers, promotions, discounts and coupons through email. All offers are effective only during the time advertised and cannot be applied to previous or future orders. Expiration dates and times are stated for each website offer and email promotion. Certain restrictions apply, gift cards and items marked "Discount Not Eligible" are not discountable. See promotion details for further instructions and information. (Please note: we do not offer coupons)

 

How do I request a catalog?

UPDATED 01/01/25: Jerry's No Longer Creates Catalogs. Please use our website or if you need a catalog you can email us to request an older one. (Prices are not valid in older catalogs). You can mail your catalog request to:
Jerry's Artarama Catalog Dept.,
6104 Maddry Oaks Ct.,
Raleigh, NC 27616-9997.

 

What if I find a typo or price error on the website, email, sale, magazine, social media, catalog etc.?

We always try our best to ensure that our web site, ads, sales, social media and catalog are as free from errors as possible. However we are human, typos and errors do creep in from time to time. We ask that you call, write, or email if something looks wrong. All promotional prices are exclusively valid for transactions made on JerrysArtarama.com. These promotional prices cannot be redeemed at any Jerry’s Artarama retail store locations. Any items ineligible for coupon discounts will be clearly identified on the shopping cart screen prior to checkout. Jerry’s Artarama is not responsible for any typographical errors, pricing inaccuracies, website malfunctions, or graphical errors. Prices subject to change without notice.
By shopping with us and your use of our website online, you agree to our: Pricing Policy and Terms Of Use.

 

What is your policy for payments made by check?

Mail orders that are paid by personal check will be held for clearance based on the total amount of the check:

Check amount $0-199.99 will be held for 5 business days
Check amount $200.00 + will be held for 10 business days

Returned checks will result in a $35.00 return check fee and all future orders will incur a hold period of 10 business days.

 

Privacy Policy / Terms of Use

Jerry's Artarama, NC Inc. and its affiliates (together, “Jerry's,” “we,” “us,” or “our”) provides various features and tools that allow users to review and purchase a comprehensive selection of creative art materials and products. Jerry's offers these features and tools via this website and associated online services provided by Jerry's(collectively, the “Services”). These Terms of Use (“Terms”) govern your access to and use of the Services. Please read these Terms carefully before accessing or using the Services. If you do not agree, please do not use our online services. By use of our website, you agree to the "Terms of Use" and "Pricing Policy".

See Our:
Terms of Use
Privacy Policy